Shipping policy

SHIPPING POLICY

At Mooson, we are committed to providing a smooth and transparent shopping experience. Below, you will find all the essential details about our shipping process, delivery times, and tracking options to ensure you receive your order efficiently.

Shipping costs
Free Shipping: We offer free shipping on all orders. No minimum purchase required, no hidden fees.

Shipping Range
Delivery Area: We currently ship within Europe.
Future Expansion: We are considering expanding our delivery areas.

Processing & Delivery Times
Processing Time: Orders are processed within 2 to 3 days (Mon-Fri) after payment confirmation.
Cut-off Time: Orders placed before 11:00 PM (NZT) New Zealand time will be processed the same day; those placed after will be processed the next business day.
Shipping Time: The average delivery time is 5 to 8 day (Mon-Fri), depending on your location and logistical factors.
Please note that delivery times may vary due to customs processing, high-demand periods, or other unforeseen circumstances.

Order Tracking
We understand how important it is to track your order. That’s why we provide real-time tracking for all shipments.

You will receive a Track & Trace code via email within 2-3 business days after placing your order.
You can use this code to track the progress of your delivery on our tracking page.

Shipping Process
Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Delays & Shipping Issues
While we work hard to ensure timely deliveries, there may be occasional delays due to customs procedures, weather conditions, or carrier-related disruptions.

If your order is delayed beyond the estimated timeframe, please contact our customer support team.
In the rare case that your package is lost or undelivered, we will investigate with the carrier and provide a resolution.

Our dedicated customer service team is here to assist you:
Monday to Friday: 09:00 - 18:00 CET